In the spirit of empathizing with our customers, we understand there may arise situations that require you to cancel an order already placed on our website. In such instances, may we request you to please write to us at firstname.lastname@example.org before the order is delivered. We will do our best to effect cancellation in such a manner as to provide as quick a refund as possible. Please note however, that PurpleBasil reserves the right to accept or decline cancellation and refund requests on a case to case basis.
In the instance an order placed by you is cancelled from our end, we will attempt to notify you on email or via phone or whatsapp depending on the contact information available at us based on what you may have voluntarily provided to us in that instance or in the past.